In some cases you may be required to update a camera's firmware.
If new firmware for the camera is available, it will be listed on the product page of the device.
Please note that firmware upgrades are device specific meaning that there is different firmware for each camera.
You can also use ConfigTool to update the firmware of your cameras.
Locate the firmware file that you have downloaded and click Open.
Click the Upgrade button.
A green tick indicates that the upgrade was successful.
Our customer care team is here for you.Contact Support