If you're experiencing issues receiving push notifications from DMSS for your device.
Ensure you are using the correct App
The App is DMSS for iOS and Android.
Check that DMSS is Up to Date
Android - Check for Updates
- Open the Google Play Store app Google Play.
- At the top right, tap the profile icon.
- Tap Manage apps & device.
- Tap Updates Available.
- Tap Update next to DMSS
If DMSS is not listed on this page, it is already updated to the latest version.
iOS - Check for Updates
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If DMSS is not listed on this page, it is already updated to the latest version. |
Check if Notifications have been configured correctly
Configure Notification in DMSS
How to subscribe to notifications in the DMSS Mobile App
DMSS can be found on the Google Play store and iOS App Store. If you haven't ad...
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DMSS is a remote surveillance app that can be used to access your security products remotely. You can configure a whole range of push notifications in the DMSS app. |
How to Configure Push Notifications
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On the Home page, tap on the  icon next to the device you wish to subscribe to notifications for. |
Tap on Device Details
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Tap on Notification or Multi-channel Alarm Subscription
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Tap on the switch to turn it on. |
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Tap on Period Settings to set the time period you wish to receive notifications during. Tap on the notifications you wish to receive and enable them.
Tap Save when you are done.
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Set Period Select Tick |
Example of setting Motion Alarm Notification
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Enable Device Push notification |
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Select Notification type |
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Select camera you wish to be notified on. |
Notification on Intercom
While adding Intercoms to the DMSS app,
The Intercom unit should be added under a DMSS account.
Also, make sure the Background app refresh is 'enabled' and also the show previews is set to 'Always'
Check that all permissions are allowed in your Phone's settings
Android Permissions
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Steps may vary depending on what android version you are running
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DMSSAlarm & DMSSVTO
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The below settings may vary depending on what android version you are running In Settings > Apps > DMSS > Notifications there may be an option for DMSSAlarm and DMSSVTO
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iOS Permissions and Focus
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1. Go to Settings
2. Tap a provided Focus option — such as Do Not Disturb, Personal, Sleep or Work — then tap Customise Focus.
3. Turn off if there is any focus mode set up for DMSS
Additional Steps for IOS Notification issues
1.Once you have DMSS open ,click the 3 dots on the top right next to the name of your VTO device.
2.Then , press on notification settings of the device.
3.Then next to the device name ,toggle the notification button so that it is blue (on).
4. Open up your iPhone settings app. Then press on notifications.
5.Locate the DMSS app icon . Once you find it, click on the dmss option.
6.Now , you should see a list of available notification options for DMSS. Try and set the settings to be similar to the ones in the image below.
7. After this has been done, whenever someone calls from the VTO there will be a push notification and ringing sound on your iPhone. To answer/decline and unlock the door slide/click the notification tab and press on open. Then you will be prompted with a screen to answer/decline the call.
Check Sleep/Standby Settings (Android Only)
Sleep Settings on Android
Android
Steps may vary depending on what android version you are running
- Open the Settings app and find Battery Optimization in the Apps section.
- At the top of the screen, tap Not Optimized and then tap All apps. You should now see a list of all the apps on your phone. Each app is marked Allowed or Not allowed. Allowed means that your phone is allowed to put the app to sleep when it's in the background.
- Tap DMSS.
- In the pop-up, choose Don't allow and confirm your choice by tapping OK.
Samsung
Steps may vary depending on what android version you are running
- Open Settings and go to Battery and device care.
- Tap on Background Usage Limits.
- Tap on Never Sleeping Apps.
- Tap on the + in the top-right.
- Select DMSS, then tap Add.
Allow Network Permission (iOS 14+ Only)
Allowing network permission on iOS
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Check Time & Date is set correctly on the device
NVR
On an NVR you can set the time & date under Main Menu > System > General > Date&Time
Set the System Time, Time Zone and DST (if applicable).
Intercom
On an Intercom Door Station you can set the time & date under Local Config > System
Set the System Time, Time Zone and DST (if applicable).
Turn Notifications Off, then Back on.
Turn notifications Off, then Back On.
Follow the steps below to configure notifications.
When you reach the section when you turn on the Enable option, turn it off, then back on. Then click Save.
How to configure notifications
How to subscribe to notifications in the DMSS Mobile App
DMSS can be found on the Google Play store and iOS App Store. If you haven't ad...
|
DMSS is a remote surveillance app that can be used to access your security products remotely. You can configure a whole range of push notifications in the DMSS app. |
How to Configure Push Notifications
|
On the Home page, tap on the icon next to the device you wish to subscribe to notifications for. |
Tap on Device Details
|
|
|
Tap on Notification or Multi-channel Alarm Subscription
|
|
Tap on the switch to turn it on. |
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Tap on Period Settings to set the time period you wish to receive notifications during. Tap on the notifications you wish to receive and enable them.
Tap Save when you are done.
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Set Period Select Tick |
Example of setting Motion Alarm Notification
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Enable Device Push notification |
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Select Notification type |
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Select camera you wish to be notified on. |
Notification on Intercom
While adding Intercoms to the DMSS app,
The Intercom unit should be added under a DMSS account.
Also, make sure the Background app refresh is 'enabled' and also the show previews is set to 'Always'
Check that the device was added correctly
Door Stations should be added as a VTO, NVRs as an NVR,CVRs as a DVR/XVR and Standalone cameras as Wired Camera.
Adding Devices to DMSS
How to add devices to DMSS mobile app
Info If you're experiencing issues live-viewing your cameras on a 4G connection p...
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It can be used to access live view and recorded playback, receive push notifications and unlock Door Stations when away from home. Add devices such as IP Cameras, NVR & CVRs and Door Stations. DMSS can be found on the Google Play store and iOS App Store. |
How to add devices to the DMSS app via P2P
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Tap on the
 icon |
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Tap on SN/Scan
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Scan the QR code for your Device's Serial Number, then click Next
If you don't have a QR code, tap the Manually Enter SN button and enter the serial number of your device manually.
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Tap on the type of device you wish to add.
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1) Name your device
2) Enter the admin account’s password 3) Tap Save |
How to add devices to the DMSS app via IP/Domain
If you wish to add a device to DMSS via it's IP address you will need to use Port Forwarding.
If you are unfamiliar with Port forwarding, we suggest that you use the P2P method outlined above.
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Tap on the
icon |
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Tap on IP/Domain
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Tap on the type of device you wish to add.
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1) Enter the IP Address of your Device
2) Name your device 3) Enter the admin account’s Password 4) Tap Save |
How to add devices to the DMSS app that are on your local WiFi network
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Tap on the
icon |
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Tap on Online Search
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Tap on the Device you wish to add |
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Tap on Add Mode
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Tap on P2P
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Enter the Device Name and Device Password, then tap Save
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How to Configure Push Notifications
|
DMSS is a remote surveillance app that can be used to access your security products remotely. You can configure a whole range of push notifications in the DMSS app. |
How to Configure Push Notifications
|
On the Home page, tap on the icon next to the device you wish to subscribe to notifications for. |
Tap on Device Details
|
|
|
Tap on Notification or Multi-channel Alarm Subscription
|
|
Tap on the switch to turn it on. |
|
Tap on Period Settings to set the time period you wish to receive notifications during. Tap on the notifications you wish to receive and enable them.
Tap Save when you are done.
|
|
Set Period Select Tick |
Example of setting Motion Alarm Notification
|
Enable Device Push notification |
|
Select Notification type |
|
Select camera you wish to be notified on. |
Notification on Intercom
While adding Intercoms to the DMSS app,
The Intercom unit should be added under a DMSS account.
Also, make sure the Background app refresh is 'enabled' and also the show previews is set to 'Always'
Set the DNS Server to match the Default Gateway
NVR
- Navigate to Main Menu > Network > TCP/IP
- Set the Preferred DNS to match the Default Gateway
- Click Apply
Intercom (OC 2.2)
On a laptop that is connected to the same network as the Door Station (Via Wifi or plugged into the same switch as the Door Station) open Internet Explorer and type the IP Address of the Door Station into the address bar at the top. The default IP Address is 192.168.1.110.
Log in and navigate to System Config > Network Config > TCP/IP
If the DNS Address is 8.8.8.8, set it to be the same as the Default Gateway.
If the DNS Address is the same as the Default Gateway, set it to 8.8.8.8.
Intercom (SIP)
Log in and Navigate to Network Setting > Basic
If the Preferred DNS is 8.8.8.8, set it to be the same as the Gateway.
If the Preferred DNS is the same as the Gateway, set it to 8.8.8.8.
Check to see if there is an iOS/Android update
Check for updates on Android
- Open your phone's Settings app.
- Near the bottom, tap System And then Advanced And then System update.
Check for updates on iOS
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Re-install the App
How to uninstall and reinstall DMSS
How to uninstall and reinstall DMSS
Step 1 - Backup the Devices on your App Tap on Tap on Tap the devices you wish to...
How to configure notifications
You will need to configure notifications again after reinstalling the app. See the Instructions below.
How to subscribe to notifications in the DMSS Mobile App
DMSS can be found on the Google Play store and iOS App Store. If you haven't ad...
|
DMSS is a remote surveillance app that can be used to access your security products remotely. You can configure a whole range of push notifications in the DMSS app. |
How to Configure Push Notifications
|
On the Home page, tap on the icon next to the device you wish to subscribe to notifications for. |
Tap on Device Details
|
|
|
Tap on Notification or Multi-channel Alarm Subscription
|
|
Tap on the switch to turn it on. |
|
Tap on Period Settings to set the time period you wish to receive notifications during. Tap on the notifications you wish to receive and enable them.
Tap Save when you are done.
|
|
Set Period Select Tick |
Example of setting Motion Alarm Notification
|
Enable Device Push notification |
|
Select Notification type |
|
Select camera you wish to be notified on. |
Notification on Intercom
While adding Intercoms to the DMSS app,
The Intercom unit should be added under a DMSS account.
Also, make sure the Background app refresh is 'enabled' and also the show previews is set to 'Always'