When a device is added to a DMSS account, it binds to that account.
If you want to add the device to another account, you need to share the device from the master account, or unbind the device.
If you have access to the master account, you can unbind the device by deleting it completely from your account.
You can do this in the app by going to Home > … > Device Details, then tap the device name at the top. On this page, scroll down to the bottom and tap Delete.
If you don't have access to the master account, follow the steps of one of the methods below.
Method 1
- Open the DMSS app.
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Tap Home in the bottom right corner then tap the plus icon in the top right corner.
Tap Scan the QR Code then scan the QR code on your device. Alternatively, you can manually enter the serial number of the device by tapping SN at the bottom
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After scanning the QR code or entering the serial number, tap on Request To Unbind.
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Enter in the Password Of the device and select Unbind Immediately. Then tap OK.
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Once the unbinding is successful, you will receive a notification stating that the device has been unbound.
- Once the device is unbound, you can repeat steps 1-2 to add your device.
Method 2
- Open the DMSS app.
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Tap Me then Service.
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Tap Unbind Devices.
- Tap Request to Unbind.
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Scan the QR code of the device you are trying to unbind a user from. You can also manually type in the serial number of the device by tapping SN at the bottom.
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Enter in the password of the device and select Unbind Immediately. Then tap OK.
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Once the unbinding is successful, you will receive a notification stating that the device has been unbound.