On some occasions, you may need to change the IP addresses of the intercom devices to suit your local network to allow for remote access. This can happen if the intercom system was installed before the premises got connected to the Internet, or if the modem was replaced.
Before beginning, you need to know the username and password of the Door Station, and password of the Indoor Monitor. A Windows computer will be required
- Connect your Windows computer to the network switch/modem with a CAT5 cable.
Finding Available IP Address
To find the IP range on a network, or to find available IP addresses, follow the steps below.
Windows
Finding the IP Range of a Network
This is useful if you are unsure what the network details are, or if you have requested pre-programming. When pre-programming devices, we require these details.
1. Connect a Windows PC / Laptop, open the start menu and type cmd.
2. Launch the Command Prompt program.
3. Once it opens, enter the command ipconfig and take a screenshot or copy the information as below. We require the IP address, Subnet Mask and Default Gateway.
4. A screenshot can be taken by pressing the Windows + Shift + S keys simultaneously, then paste it into a document/email with Ctrl + V
Finding Available IP Addresses
If you wish to connect devices to the network for remote access, you must give each device an IP address, within your network range. In this example, we will be using a Windows computer which is connected to a modem to find the IP address of the computer, and available IP addresses to use for the devices. If the devices are being installed on a business or managed network, contact an IT representative for assistance.
1. Connect a Windows PC / Laptop, open the start menu and type cmd.
2. Launch the Command Prompt program.
3. Once it opens, enter the command ipconfig and take a screenshot or copy the information as below. Note down the IP Address, Subnet Mask and Default Gateway.
4. In our example, the IP address is 10.0.0.61. To check what IP address is available, type ping 10.0.0.XXX, where XXX is any number between 2 and 254. If Destination host unreachable or Request timed out is show on screen, there is no device using that IP address. Repeat the process to find multiple IP addresses that are available for use. Every devices requires one IP address. 10.0.0.XXX is used as an example, you the IP Address range will vary depending on the network.
5. When configuring the devices, use the IP addresses that you have found that are available, making sure each device has a unique IP address. The Subnet Mask and Default Gateway, will be set the same on each device.
MAC OSX
Finding the IP Range of a Network
This is useful if you are unsure what the network details are, or if you have requested pre-programming. When pre-programming devices, we require these details.
1. Open the Apple Menu ( ) and select System Preferences.
2. Select the Network option.
3. Select either Ethernet (for wired connections) or Wi-Fi (for wireless connections), then select advanced.
4. Select TCP/IP. The details in red are the network details.
5. A screenshot can be taken by pressing the Command + Shift + 3 keys simultaneously. The screenshot will be saved to the desktop
Finding Available IP Addresses
If you wish to connect devices to the network for remote access, you must give each device an IP address, within your network range. In this example, we will be using a Apple Mac which is connected to a modem to find the IP address of the computer, and available IP addresses to use for the devices. If the devices are being installed on a business or managed network, contact an IT representative for assistance.
1. Follow the steps for Finding the IP Range of a Network - Mac OSX.
2. Press Command + Space bar keys to bring up spotlight.
3. Type Terminal, and double click on the search result.
4. To check what IP address is available, type ping 192.168.1.XXX, where XXX is any number between 2 and 254. If Request timeout is show on screen, there is no device using that IP address. Repeat the process to find multiple IP addresses that are available for use. Every devices requires one IP address. 192.168.1.XXX is used as an example, you the IP Address range will vary depending on the network.
5. When configuring the devices, use the IP addresses that you have found that are available, making sure each device has a unique IP address. The Subnet Mask and Default Gateway, will be set the same on each device.
- Configure your computer to be in the same IP address range as the devices, see How to Change your computers IP Address for more information.
Changing the IP address on a Windows Computer
- Open Settings.
- Select Network & Internet.
- Select Status, then Change Adapter Options.
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Right-click the network adapter you want to change the IP address for, and select Properties.
- Select the Internet Protocol Version 4 (TCP/IPv4) item.
- Click Use the following IP address and enter an IP address in the same range as the device you are trying to access. (E.g when trying to access 192.168.1.108 use a IP address in the 192.168.1.x range.) Note: This cannot be the same as the device you are trying to connect to or any other device on the same network. Save your changes on both windows.
- Type the IP address of the device you are trying to access into the address bar of your web browser.
- Once finished configuring the device, change the adapter settings back to normal by following steps 1-6 and clicking Obtain an IP address automatically.
- Open a web browser (Internet Explorer is recommended) and enter the IP address of the Door Station into the address bar.
- You will be prompted to login with a username and password, enter the details and select Login.
- Select the Network Setting button.
- Modify the IP Address, Subnet Mask and Gateway to suit the local network. You may lose connection to the Door Station once the IP address has been changed. Change the computer’s IP address to be in the same range as the Door Station
- On the Indoor Monitor press and hold down the Settings button - after 6 seconds, a prompt will appear. Enter your password, then select OK.
- Select Network and set the IP Address, Subnet Mask and Gateway to suit your network.
- Select SIP Server and enter the Server IP, which is the IP address of your Door Station, select OK.
- Select VTO Config. In the VTO IP Address field, enter the IP address for the Door Station, and enter the username and password for the Door Station. Turn the Enable Status button OFF then ON to save the settings. Ensure it is left in the ON position.