Cornick Help Center

    How to fix "Config Error 18" or "conf.LoginErrorNo-18"

    May 24th, 2021

    Config Error 18 or conf.LoginErrorNo-18 means that a camera needs to be initialised before it can be used on the NVR.

    To initialise a camera you will need a laptop with Config Tool and either a PoE switch or a 12V power supply.

    Connect a laptop to the switch the camera is connected to and open Config Tool.
    (Alternatively, power the camera with a 12V power supply and connect it to the laptop using an ethernet cable)

    Initialising a Camera

    What is camera initialisation?

    When configuring a new IP camera for the first time (or after a factory reset), an initialisation process must be performed before the camera can be used.  This process was introduced to enhance security by removing the default "admin" password, instead adding a method for the installer to create this password themselves during installation.

    When do you need to initialise a camera?

    On recorders released after January 2018 this process can be performed through the recorder user interface - On recorders with inbuilt PoE ports this process happens automatically and the current recorder "admin" password is copied to the cameras. Any recorder built before this date will need to have cameras initialised manually using a PC / Laptop before they can be used.  

    If you are installing multiple cameras that will be connected to an external PoE switch, the cameras will need to initialised, the quickest way of doing so is by following method 1 below and initialising cameras in a bulk lot.

    Method 1: Initialisation using the Config Tool

    The initialisation process can also be performed using the latest version of our Config Tool - Please see the images below showing how this is done.  To speed up the process the Config Tool also allows you to initialise multiple cameras at once.

    1. Download and open Config Tool.
    2. Put a check in the box next to the device you would like to Initialise, and select the Initialize button.
    3. Select the Initialize button.
    4. Enter a password, that is at least 8 characters, and is a mix of letters and numbers. Enter an email address, this will be used if the password is ever forgotten. Select Next.
    5. Depending on the installation requirements, you can check or uncheck the boxes for Easy4IP (P2P Remote Access) and Auto-check for updates. Select OK.
    6. If the status shows as Initialized, the process was completed successfully.

    Method 2: Initialisation using the Web Interface

    This method does not involve the use of the Config Tool software, this method can be used if you have a single of camera to setup, and do not have access to the internet to download the Config Tool.

    Resolving "Invalid Username/Password" OR "Account Locked" Errors

    If you have see the error message "Invalid Username/Password" or "Account Locked", it means Camera Registration is trying to access your camera with the incorrect login information.

    Resolving "Invalid Username/Password" OR "Account Locked" Errors

    If you see this error, it means Camera Registration is trying to access your camera with the incorrect login information.

    Cameras plugged into a Switch

    If you know the password of the camera, you will just need to update the password of the camera in Camera Registration.

    (Black GUI) Update Password in Camera Registration

    Open Camera Registration by right clicking and selecting  Main Menu > Camera > Camera List

    Click on the Modify pencil of the camera with the error. It's Status will likely be red.

    Enter the password of the Camera (You would have set this during the initialisation process in Config Tool) and click Connect, then OK

    If you still see the Account Locked error, you may need to reboot the camera by unplugging it briefly.

    (Blue GUI) Update Password in Camera Registration

    Open Camera Registration by right clicking and selecting Camera Registration OR by Navigating to Main Menu > Camera > Registration

    Click on the Modify pencil of the camera with the error. It's Status will likely be red.

    Enter the password of the Camera (You would have set this during the initialisation process in Config Tool) and click Connect, then OK

    If you still see the Account Locked error, you may need to reboot the camera by unplugging it briefly.

    If you don't know the password of the Camera you will have to reset it.

    Reset IP Camera Guide

    To reset an IP camera, you need to locate the reset button and hold it down for 30 seconds while the camera is powered on.


    To reach the reset button, you will need to open up the camera.

    Fixed Dome
    1) Undo the screw at the front and remove the metal housing












    2) Undo the 3 screws on the base.
    Dome
    Undo the 3 screws and remove the housing
    Bullet
    Remove the 2 screws on the flap and remove it


    Reset Buttons are located on the mainboard. Here is how they look and how to use them:

    Silver switch, black button
    Press and hold the black button down for 30 seconds while the camera is powered on.
    White switch, black button
    Press and hold the black button in for 30 seconds while the camera is powered on.
    Two copper coloured holes.
    Reset the camera by shorting out the two copper pads (e.g by inserting a paperclip) for 30 seconds while the camera is powered on.


    See the section below for the reset button location on specific models:

    PTZ Cameras
    VSIP2MPPTZIRW
    You will have to undo 4 screws on the back to get access.
    VSIP2MPPTZCV3
    Remove the outer shell and round lens cover (4 x Phillips screws)
    Press & hold button for 30 seconds.
    VSIP2MPPTZV3
    There will be two screws on opposite sides that you will need to remove to take the plastic housing off.

    Then Press & hold the golden button for 30 seconds to reset the camera.

    Fixed Dome Cameras
    VSIP1MPVDMINIIRC
    VSIP3MPVDMINIIRC
    VSIP4MPVDMINIIRCA3.6
    You will have to undo 2x screws on the metal plate in order to lift up the mainboard to find this reset.
    VSIPE4MPVDMINIIRCB2.8
    VSIPE6MPVDMINIIRC3.6
    VSIPC-6DIRC
    VSIPE8MPVDIRMG
    VSIP4MPVDIRME
    Dome Cameras
    VSIPC-4DIRD
    Short out the two silver pins (E.g by using a paperclip) for 30 seconds while the camera is powered on.
    OR short out the two copper coloured holes.
    VSIPC-4DIRMD
    Press and hold the button for 30 seconds OR if no button exists, short out 2 silver pins diagonally with wire for 30 seconds

    VSIP4MPVDIRMD
    VSIP3MPVDIRM2.8-12
    VSIP2MPVDIRLV2
    VSIPE8MPVDIRM


    VSIP3MPVDMINIIR 
    (Mainboard may be black instead of green)
    VSIP4MPVDMINIIR
    Bullet Cameras
    VSIP3MPFBIRM2.8-12
    VSIP4MPFBIRM2.8-12
    Short out two of the silver pins (E.g by using a paperclip) for 30 seconds while the camera is powered on.
    VSIP4MPFBIRMD
    VSIP8MPFBIRMD
    VSIPE2MPFBMINIIR
    VSIPC-4DIRMG


    VSIPC-4BIRS
    Short the 2 copper holes with a wire


     



    You will then need to initialise and add the camera to the recorder again.

    Camera Initialisation Guide

    What is camera initialisation?

    When configuring a new IP camera for the first time (or after a factory reset), an initialisation process must be performed before the camera can be used.  This process was introduced to enhance security by removing the default "admin" password, instead adding a method for the installer to create this password themselves during installation.

    When do you need to initialise a camera?

    On recorders released after January 2018 this process can be performed through the recorder user interface - On recorders with inbuilt PoE ports this process happens automatically and the current recorder "admin" password is copied to the cameras. Any recorder built before this date will need to have cameras initialised manually using a PC / Laptop before they can be used.  

    If you are installing multiple cameras that will be connected to an external PoE switch, the cameras will need to initialised, the quickest way of doing so is by following method 1 below and initialising cameras in a bulk lot.

    Method 1: Initialisation using the Config Tool

    The initialisation process can also be performed using the latest version of our Config Tool - Please see the images below showing how this is done.  To speed up the process the Config Tool also allows you to initialise multiple cameras at once.

    1. Download and open Config Tool.
    2. Put a check in the box next to the device you would like to Initialise, and select the Initialize button.
    3. Select the Initialize button.
    4. Enter a password, that is at least 8 characters, and is a mix of letters and numbers. Enter an email address, this will be used if the password is ever forgotten. Select Next.
    5. Depending on the installation requirements, you can check or uncheck the boxes for Easy4IP (P2P Remote Access) and Auto-check for updates. Select OK.
    6. If the status shows as Initialized, the process was completed successfully.

    Method 2: Initialisation using the Web Interface

    This method does not involve the use of the Config Tool software, this method can be used if you have a single of camera to setup, and do not have access to the internet to download the Config Tool.

    Camera plugged into back of an NVR

    If you know the password of the camera, you will just need to update the password of the camera in Camera Registration.

    (Black GUI) Update Password in Camera Registration

    Open Camera Registration by right clicking and selecting  Main Menu > Camera > Camera List

    Click on the Modify pencil of the camera with the error. It's Status will likely be red.

    Enter the password of the Camera (You would have set this during the initialisation process in Config Tool) and click "Connect", then "OK". 

    If you still see the Account Locked error, you may need to reboot the camera by unplugging it briefly.

    (Blue GUI) Update Password in Camera Registration

    Open Camera Registration by right clicking and selecting "Camera Registration" OR by Navigating to Main Menu > Camera > Registration

    Click on the Modify pencil of the camera with the error. It's Status will likely be red.

    Enter the password of the Camera (You would have set this during the initialisation process in Config Tool) and click "Connect", then "OK". 

    If you still see the Account Locked error, you may need to reboot the camera by unplugging it briefly.



    If you don't know the password of the camera, you will need to reset it. 

    Reset IP Camera Guide

    To reset an IP camera, you need to locate the reset button and hold it down for 30 seconds while the camera is powered on.


    To reach the reset button, you will need to open up the camera.

    Fixed Dome
    1) Undo the screw at the front and remove the metal housing












    2) Undo the 3 screws on the base.
    Dome
    Undo the 3 screws and remove the housing
    Bullet
    Remove the 2 screws on the flap and remove it


    Reset Buttons are located on the mainboard. Here is how they look and how to use them:

    Silver switch, black button
    Press and hold the black button down for 30 seconds while the camera is powered on.
    White switch, black button
    Press and hold the black button in for 30 seconds while the camera is powered on.
    Two copper coloured holes.
    Reset the camera by shorting out the two copper pads (e.g by inserting a paperclip) for 30 seconds while the camera is powered on.


    See the section below for the reset button location on specific models:

    PTZ Cameras
    VSIP2MPPTZIRW
    You will have to undo 4 screws on the back to get access.
    VSIP2MPPTZCV3
    Remove the outer shell and round lens cover (4 x Phillips screws)
    Press & hold button for 30 seconds.
    VSIP2MPPTZV3
    There will be two screws on opposite sides that you will need to remove to take the plastic housing off.

    Then Press & hold the golden button for 30 seconds to reset the camera.

    Fixed Dome Cameras
    VSIP1MPVDMINIIRC
    VSIP3MPVDMINIIRC
    VSIP4MPVDMINIIRCA3.6
    You will have to undo 2x screws on the metal plate in order to lift up the mainboard to find this reset.
    VSIPE4MPVDMINIIRCB2.8
    VSIPE6MPVDMINIIRC3.6
    VSIPC-6DIRC
    VSIPE8MPVDIRMG
    VSIP4MPVDIRME
    Dome Cameras
    VSIPC-4DIRD
    Short out the two silver pins (E.g by using a paperclip) for 30 seconds while the camera is powered on.
    OR short out the two copper coloured holes.
    VSIPC-4DIRMD
    Press and hold the button for 30 seconds OR if no button exists, short out 2 silver pins diagonally with wire for 30 seconds

    VSIP4MPVDIRMD
    VSIP3MPVDIRM2.8-12
    VSIP2MPVDIRLV2
    VSIPE8MPVDIRM


    VSIP3MPVDMINIIR 
    (Mainboard may be black instead of green)
    VSIP4MPVDMINIIR
    Bullet Cameras
    VSIP3MPFBIRM2.8-12
    VSIP4MPFBIRM2.8-12
    Short out two of the silver pins (E.g by using a paperclip) for 30 seconds while the camera is powered on.
    VSIP4MPFBIRMD
    VSIP8MPFBIRMD
    VSIPE2MPFBMINIIR
    VSIPC-4DIRMG


    VSIPC-4BIRS
    Short the 2 copper holes with a wire


     



    After resetting the camera, your camera should come online.
    If you see the error "Config Error 18" it means your NVR is unable to intialise the camera.

    How to resolve Config Error 18

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