To reset the Password of a recorder, follow the steps below
(Black GUI) Recorder Password Reset
Click on the "Forgot Password Option"
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Set the reset type to "Email" and check that your email address has been entered correctly
(Note: If you do not have access to the email address or have typed it incorrectly please contact RhinoCo Tech Support) |
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Open the DMSS application and tap on the Me icon (If your application looks different, ensure you are using DMSS, and it is up to date.) |
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Tap on "Tool Manager" |
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Tap on "Password Resetting" |
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(Note you may have to push + on the top right if scanner does not come up right away) Scan the QR code that is on the recorder
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You will shortly receive an email from "support gpwd" that contains a reset code |
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Enter the security code and select "next" |
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Enter a new password and select "OK" |
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Your recorder may now ask you if you want to sync your Password. Select "Yes" and wait for it to finish |
(Blue GUI) Recorder Password Reset
For a video walkthrough, please see the link below.
https://www.youtube.com/watch?v=taObZ3r12ks
This process will only work if you have the "Forgot password" or a padlock option on the System Login page like in the image below.
If your recorder does not have this option, please contact Technical Support.
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Click on the "Forgot Password Option"
You will be presented with the option to provide your secret question answers or enter your email address.
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Set the reset type to "Email" and check that your email address has been entered correctly
(Note: If you do not have access to the email address or have typed it in correctly please contact RhinoCo Tech Support) |
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Open the DMSS application and tap on the Me icon (If your application looks different, ensure you are using DMSS, and it is up to date.) |
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Tap on "Tool Manager" |
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Tap on "Password Resetting"
(Note you may have to push + on the top right if scanner does not come up right away) |
 |
(Note you may have to push + on the top right if scanner does not come up right away) Scan the QR code that is on the recorder
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You will shortly receive an email from "support gpwd" that contains a reset code |
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Enter the security code and select "next" |
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Enter a new password and select "OK" |
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Your recorder may now ask you if you want to sync your Password. Select "Yes" and wait for it to finish |
Using the Reset Button (Select Recorders Only)
Some recorders have a reset button on the PCB. Turn the recorder off then press and hold down the reset button, while holding the button down turn the recorder on. Once you hear a beep, release the button.
NVR4PRO4
NVR16COM3
