How to Reset the Password on a Recorder

(Black GUI) Recorder Password Reset

Click on the "Forgot Password Option"

You will be presented with the option to provide your secret question answers or enter your email address.

Set the reset type to "Email" and check that your email address has been entered correctly

(Note: If you do not have access to the email address or have typed it incorrectly please contact RhinoCo Tech Support)

Open the DMSS application and tap on the Me icon
(If your application looks different, ensure you are using DMSS, and it is up to date.)

Tap on "Tool Manager"

Tap on "Password Resetting"

Scan the QR code that is on the recorder

You will shortly receive an email from "support gpwd" that contains a reset code

Enter the security code and select "next"

Enter a new password and select "OK"

Your recorder may now ask you if you want to sync your Password.
Select "Yes" and wait for it to finish

(Blue GUI) Recorder Password Reset

For a video walkthrough, please see the link below.

This process will only work if you have the "Forgot password" or a padlock option on the System Login page like in the image below.

If your recorder does not have this option, please contact Technical Support.