Troubleshooting Guides
Having trouble with your CCTV System? Here you'll find guides to help you troubleshoot common issues.
24 Articles in this category
Having trouble with your CCTV System? Here you'll find guides to help you troubleshoot common issues.
24 Articles in this category
In the video above Jeff shows how to quickly rectify the DNS invalid error that c...
If you see this error, it means Camera Registration is trying to access your came...
Config Error 18 or conf.LoginErrorNo-18 means that a camera needs to be initialis...
Before you change the resolution of your recorder, determine what resolutions the...
In some installations you may find the Switch IP address and LAN port IP address ...
This error message can be displayed if there was a suspicious activity such as in...
When installing HDCVI or analogue cameras, below are some problems that can arise...
IR / Night Vision Most CCTV cameras have Infrared Illumination that is automatica...
How to Reinstall the DMSS App Step 1 - Backup the Devices on your App Tap on Tap ...
On some Android phones that are experiencing issues live viewing or playing back ...
System logs are useful if troubleshooting a recorder. Below are some of the codes...
Many new cameras have inbuilt Voltage Detection that will display an warning icon...
If your camera time is drifting, it may be because the time on the recorder/camer...
Below are some problems that can be encountered with IP Cameras, and ways to reso...
To reset your device, refer to either of the following images. You can choose to ...
Turret Cameras Reset Button under Flap AI turret cameras, or turret cameras built...
Info Network cabling needs to be installed by a qualified Licenced Cabler Network...
In some cases the audio settings on VIP cameras will need to be changed before be...
To enable ActiveX controls go to: Tools > Internet Options > Security > ...
Follow the steps below to configure your recorder for Remote Access. Warning Have...
Ensure that the IP address of your PC is in the same range as the device you are ...
If you are receiving multiple notifications on the DMSS application one second ap...
On some older model recorders, the "Config Error 20"/"conf.LoginErrorNo-20" error...
In a recent Windows update, when you attempt to open Internet Explorer you will g...